Custom DTF Transfer - 39x29 CM for Te Mata Hou O Takitimu

Refund Policy

All DTF transfers are custom-made based on the artwork you provide. As such, once production has commenced, we cannot accept returns or offer refunds due to customer errors, including:

• Low-resolution or poor-quality images
• Spelling mistakes or design inaccuracies in the submitted artwork
• Changes of mind after order confirmation

Defective or Incorrect Items

If you receive a defective or incorrect DTF transfer, please contact us within 3 days of receipt. Eligible issues include:

• Printing errors not present in the approved proof
• Damage incurred during shipping​

To process your claim, provide clear photographs of the issue. We will assess the problem and, if validated, offer a replacement or refund. Please note that we cannot process claims for transfers that have already been applied to garments or other substrates.​

Cancellations

Orders can be canceled for a full refund only if production has not yet started. Once production is underway, cancellations may be subject to partial refunds or store credit, depending on the progress made.​

Shipping Delays

We are not responsible for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances.​

Contact Us

For any questions or concerns regarding your order, please reach out to our customer service team at sales@inkandneedle.co.nz.