Refund policy
Return and Refund Policy
Last Updated: 16/04/2025
Custom Order Return Policy
All custom orders, including garments printed or embroidered to your specifications, are non-refundable and not eligible for return or exchange once production has started.
We aim to ensure you're completely happy with your order. Before any custom order proceeds, we’ll email you a mock-up for approval.
Please review this carefully and request any edits before giving final confirmation. Once approved, production will begin, and the order is final.
DTF Transfers – Refund Policy
All DTF transfers are custom-made based on artwork you provide. As such, we do not accept returns or offer refunds for customer-related issues, including:
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Low-resolution or poor-quality images
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Spelling errors or design flaws in submitted artwork
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Change of mind after order confirmation
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 3 days of receipt.
Eligible issues include:
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Printing errors not present in the approved proof
To process your claim, send clear photos of the issue to sales@inkandneedle.co.nz.
If your claim is approved, we will issue a replacement or a refund.
Note: We cannot accept claims for transfers that have already been heat pressed onto garments.
Cancellations
Orders can be cancelled for a full refund only if production has not yet started.
Once production begins, cancellations may be eligible for a partial refund or store credit, depending on the progress.
Shipping Delays
Ink and Needle is not responsible for delays caused by:
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Shipping carriers
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Weather disruptions
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Other unforeseen circumstances
Contact Us
For any questions about your order or to begin a return/refund request, reach out to:
