Frequently Asked Questions
General Questions
What services do you offer?
We offer custom printing and embroidery services, including direct-to-film printing, sublimation printing, and various types of embroidery.
What types of apparel and items can you customise?
We can customise a wide range of items, including T-shirts, hoodies, polos, hats, jackets, bags, towels, and more.
Do you have a minimum order quantity?
Yes, our minimum order quantity varies by service and item. Please contact us for specific details.
Design and Customization
How do I submit my design?
You can upload your design directly through our "Get a Quote" form or email it to us. We accept various file formats, including PNG, JPEG, AI, and PDF.
Can you help with designing my artwork?
Yes, we offer design consultation services to help you create or refine your artwork for printing or embroidery.
What are the best file formats for submitting artwork?
For the best results, we recommend vector files (AI, EPS) for printing and high-resolution images (300 dpi) for embroidery.
What is the maximum size for printing and embroidery?
The maximum size for printing is typically 32 x 48 cm. For embroidery, it is 30 x 29 cm. However, sizes may vary depending on the item.
Can you match specific colours for my design?
Yes, we can match specific Pantone colours for your design. Please provide the Pantone colour codes when submitting your design.
Ordering and Pricing
What is the turnaround time for orders?
Our standard turnaround time is typically 7-10 business days from the approval of the final design. Rush orders are available for an additional fee.
How much do your services cost?
Pricing varies based on the type of service, the complexity of the design, and the quantity of items. Please request a quote for detailed pricing.
Payment and Shipping
What payment methods do you accept?
We accept major credit cards, and bank transfers. Payment terms will be discussed during the order process.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times will vary based on the destination.
Can I track my order?
Yes, once your order has been shipped, we will provide you with a tracking number.
Policies and Guarantees
What is your return policy?
Since customised items are made to order, we do not accept returns unless there is a defect or error in the order. Please contact us within 7 days of receiving your order if there is an issue.
What if there is a mistake with my order?
If there is an error on our part, we will gladly correct it. Please notify us within 7 days of receiving your order.
Do you offer bulk discounts?
Yes, we offer discounts for bulk orders. Please contact us for more information.
Additional Information
Can I visit your shop to see samples?
Yes, we welcome visits to our shop. Please schedule an appointment in advance to ensure we can give you the attention you need.
